Buyer FAQs

Frequently Asked Questions

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Yes, each pcs of our products come with warranty. In brief, mostly the Liquid/Paste products within 2 years under the guideline to store and delivery, any quality caused problems, we can replace with new ones. More than 2 or 3 years, any questions, we can help to offer the solutions.

The shelf life under the guideline to store is 2 years.

Of course, we can do your logo on products.
We are special in doing private labels, most from EU, USA & Southeast Asia.

For customized order, each shipment we keep the samples from them, we will back to the store samples for testing in our lab. Next, if needed, we will ask to send back.
For urgent handle, we ask for photos on them and do repid solution programme in 1-3 working days.

Still have more questions? Contact us


English EN Русский RU Español ES Português PT Français FR Deutsch DE Italiano IT العربية AR 日本語 JA 한국어 KO Latin LA Nederlands NL עִבְרִית IW Bahasa Indonesia ID Bahasa Melayu MS ไทย TH Türkçe TR Tiếng Việt VI

Select your currency
Welcome to Cusular
To unlock exciting perks, please check the details about Cusular Rewards Program.